One system.
From first call to discharge.
Ritten's CRM is built for behavioral health admissions. Track every inquiry, every referral, and every organization in the same platform that runs your charts so the data captured on day one is the data your clinical team uses on day thirty.
What is the Ritten CRM?
Because the CRM lives inside Ritten, when an admissions coordinator qualifies a case, the data they collected including insurance card images, demographics, referral source and client's associated organizations all flow directly into the client chart when the case is admitted. No re-entry. No reconciliation.
Seamless admission, end to end
Most behavioral health programs cobble admissions together: a marketing form here, a Google Sheet there, an EMR that knows nothing about the work that happened before the chart was created. Ritten brings the entire admissions journey into one connected workflow.
What's inside the CRM?
Most behavioral health programs cobble admissions together: a marketing form here, a Google Sheet there, an EMR that knows nothing about the work that happened before the chart was created. Ritten brings the entire admissions journey into one connected workflow.
Ritten's CRM isn't a generic sales CRM bolted onto an EMR. It's built around how behavioral health programs actually take in clients.
Built for the way you actually admit clients
Frequently Asked Questions
Still have questions about our behavioral health software? Email us at hello@ritten.io
Yes. You can set up workflows to automatically charge client copays once claims are processed and payer responsibility is clear.
Ritten supports electronic claim workflows commonly used in healthcare revenue cycle operations, including preparing claim data for submission and reconciling remittance information. Exact connectivity (clearinghouse, payer connections, ERA, and status transactions) depends on your configuration and integration requirements.
Yes. Behavioral health organizations often bill using a mix of per diem (residential/inpatient), bundled case rates, and fee-for-service (outpatient, professional services). Ritten can be configured to support common billing structures and payer-specific rules, including authorization-related constraints.
Many organizations use a clearinghouse or billing partner. Depending on your model, Ritten can support that workflow through integrations, exports, or APIs. We’ll confirm your clearinghouse and billing setup during scoping.
Authorizations are linked to payers and CPT codes. When you bill, Ritten applies the appropriate auth details to the claim automatically.
Payments are linked to specific services and claims, so your A/R and client balances stay accurate and audit-ready.
Ritten supports capturing authorization and payer requirements and can connect encounter and documentation workflows to authorization rules. This is especially important in higher levels of care where approved dates, units, and medical necessity documentation must align to avoid denials.
Ritten is designed to connect documentation to billing requirements. Organizations can configure billing rules and documentation checks so missing required fields, unsigned notes, or incomplete encounters are identified early. Clean-claim workflows reduce rework, denials, and delays in reimbursement.
Ritten RCM is the revenue cycle component of the Ritten behavioral health platform. It connects clinical encounters and documentation to billing workflows to help programs generate clean claims, manage payer requirements, track authorizations, and improve cash flow through better visibility into the billing pipeline.
Ritten supports configurable reporting that can include billed vs. unbilled volume, aging and A/R indicators, payer mix, denial categories, and operational throughput metrics. The specific dashboards and exports depend on your payer contracts, encounter structures, and finance reporting needs.
