Admissions and charting in one system.
Every inquiry, phone call, referral, or web application becomes a case you can track, qualify, and convert into a client without leaving Ritten.
A case is one instance of a person seeking treatment, from first contact through admission. It holds who the person is, their point of contact, where the lead came from, insurance, owner, follow-up date, and conversation history. When the case is ready, Ritten generates the chart.
Two views for the way admissions actually work
- Board view. A drag-and-drop pipeline organized by case status.
- Table view. A sortable, filterable list built for daily standups and admissions reviews.
Built for admissions work, not sales
- Configurable case statuses. Match your team's stages. Moving a case to Pre-Admission generates an MRN and chart.
- Case tags. Tag by marketing source, event, or admissions action ("Needs Scheduled," "No Show"). Multiple tags per case.
- Case Source. Track and filter by where each case came from Lead Application, CTM, Facebook, or any source you add.
- Reasons for Disqualification. Configurable, so disqualified cases are captured consistently and reportably.
- Owners and follow-up dates. Nothing falls through the cracks.
- Notes, action items, and case contacts. Log conversations, assign follow-ups, and link everyone involved. Case notes flow into the chart as Staff Notes for continuity of care.
CTM call tracking, built in
Most admissions inquiries start with a phone call. Ritten's Call Tracking Metrics (CTM) integration pulls inbound and outbound calls into the CRM with an AI-generated summary on each.
- Calls in the CRM. Most admissions inquiries start with a phone call. Ritten's Call Tracking Metrics (CTM) integration pulls inbound and outbound calls into the CRM with an AI-generated summary on each.
- Create or link a case from a call. New calls become new cases (Source: CTM), or link to existing cases Ritten suggests matches by phone number.
- Summaries and campaigns sync automatically. Linked call summaries become case notes; campaigns become case tags.
- Catch what hasn't been triaged. A "No Associated Case" filter surfaces calls not yet linked.
- Your team controls what flows in. Admins set CTM webhook rules. Available with CRM on contract.
From case to chart, without re-entry
Move a case to Pre-Admission and Ritten generates an MRN and a client chart. Insurance card images uploaded during admissions land in the chart's Attachments tab automatically.
Frequently Asked Questions
Still have questions about our behavioral health software? Email us at hello@ritten.io
Yes. You can configure codes, modifiers, provider mappings, and fee schedules by payer, program, and level of care.
Yes. Claimification supports detailed Medicaid rules, including state-specific codes, modifiers, and program requirements.
Ritten supports capturing authorization and payer requirements and can connect encounter and documentation workflows to authorization rules. This is especially important in higher levels of care where approved dates, units, and medical necessity documentation must align to avoid denials.
Ritten fits into the way your program already bills and automatically generates the right claims. Whether encounters create claims directly, encounters bundle into per diem claims, or per diem claims are generated from program enrollment so your workflow never has to fit an encounter-based mold.
Claims that fail a rule or receive a denial are flagged for review, while the rest flow through automatically to keep your team focused on the highest-value work.
Claimification is Ritten’s automated claims engine that converts behavioral health encounters into CMS-1500 and UB-04 claims using your configured billing rules.
